Transformational Government [
w NZ ]
It sets out an ambitious vision for the delivery of
public services in the
21st
century, using the power of new technologies to change the way
Government works. It can be seen as an updating of the concept of
e-Government to take account of technological advances. Achieving the vision will require three
key transformations: - Services enabled by IT must be designed around the
citizen or business, not the provider, and provided through modern,
co-ordinated delivery channels. This will improve the customer experience,
achieve better policy outcomes, reduce paperwork burdens and improve efficiency
by reducing duplication and routine processing,
leveraging delivery capacity and streamlining processes. - Government must move to a
shared services culture - in the
front-office, in the
back-office, in information and in infrastructure - and release efficiencies by standardisation, simplification and sharing. - There must be broadening and deepening of government's professionalism in terms of the planning, delivery, management, skills and
governance of IT enabled change. This will result in more successful outcomes; fewer costly delivery failures; and increased confidence by citizens and politicians in the delivery of change by the public services.Work is in hand across government to deliver the strategy. Action is co-ordinated by the Chief Information Officer Council, which comes under the
Cabinet Office
